> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.doclingo.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Cancel Your Doclingo Subscription?

The method to cancel your subscription depends on the platform you used for subscribing:

### 1. If You Subscribed via the Doclingo Website

* Log in to the Doclingo official website at [https://www.doclingo.ai/](https://www.doclingo.ai/).

* Click your profile icon in the top-right corner to access your **Personal Center**.
![](https://storage.crisp.chat/users/helpdesk/website/cbc39729d19ba000/image20250319193028_1jgaabr.jpg)

* On the **Personal Information Panel** in the top left, click the **Unsubscription** button and follow the on-screen instructions to complete the process.

![](https://storage.crisp.chat/users/helpdesk/website/cbc39729d19ba000/image20250319193034_6q88ue.jpg)
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### 2. If You Subscribed via Apple App Store

* Open the **Settings** app on your iPhone or iPad.
* Tap your Apple ID at the top, then  select **Subscriptions**.
* Find **Doclingo** in the subscription list and tap to view details.
* Tap **Cancel Subscription** and confirm the action.

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### 3. If You Subscribed via Google Play Store

* Open the **Google Play Store** app.
* Tap your profile icon in the op-right corner, then go to **Payments & Subscriptions >  Subscriptions**.
* Locate **Doclingo** and tap to view it.
* Tap **Cancel Subscription** and confirm the action.

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### 4. Contact Customer Support for Assistance

If you’re unable to cancel your subscription using the above methods, you can reach out to Doclingo support for help:

* Log in to the official website and click the **Customer Support** icon in the bottom-right corner to contact us.
* Alternatively, send an email to **support@doclingo.ai** with your account details and purchase information, and we’ll assist you promptly.

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### Important Notes:

* Please ensure you cancel your subscription before the next renewal date to avoid being charged again.
* If you cancel during the subscription period, you will retain Premium access until the end of the current subscription term.
* If you have additional translation needs in the future, we recommend purchasing a booster package separately. Booster packages can be used independently, offer the same benefits as Premium membership, and do not auto-renew.

We hope this guide helps! If you have any other questions, feel free to reach out to our support team!