Solutions for Payment Issues
If you encounter any issues during payment on Doclingo, please follow the steps below:
Payment Failed or Declined
Check Payment Information: Ensure the card number, expiration date, CVV, and other details are entered correctly.
Sufficient Balance: Confirm that your account has enough balance to complete the payment.
International Payment Restrictions: Some banks may block international transactions. Contact your bank to authorize this legitimate online transaction.
Try Alternative Payment Methods
Users in China can use Alipay or WeChat Pay.
International users can pay with supported credit cards or PayPal.
If payment fails on PC, try using a mobile device and pay via Apple Pay (iOS) or Google Pay (Android).
If payment fails on mobile, switch to the PC version and pay through the official website.
Duplicate Payments or Incorrect Charges
Verify Payment Status: Check your payment history to avoid duplicate payments.
Contact Support: If there’s an issue with charges, provide the order number and payment receipt, and we’ll assist you promptly.
Page Load Errors or Incomplete Payments
Check Network Connection: Ensure a stable internet connection.
Clear Browser Cache: Try a different browser or clear your current browser's cache and retry.
Payment Method Unavailable
Check Supported Payment Methods: Ensure that the payment method is available in your region.
If needed, contact us to request additional payment options.
If the issue persists, please reach out to our customer support team:
Chat with Support: Click the customer support icon at the bottom-right corner of our website to connect with us directly.
Email Us: Send an email to support@doclingo.ai, including a description or screenshot of the issue for faster assistance.
We highly value your experience and will do our best to resolve any issues promptly. Thank you for your support of Doclingo!
Common Payment Issues and Solutions
Payment Failed or Declined
Check Payment Information: Ensure the card number, expiration date, CVV, and other details are entered correctly.
Sufficient Balance: Confirm that your account has enough balance to complete the payment.
International Payment Restrictions: Some banks may block international transactions. Contact your bank to authorize this legitimate online transaction.
Try Alternative Payment Methods
Users in China can use Alipay or WeChat Pay.
International users can pay with supported credit cards or PayPal.
Helpful Tips
If payment fails on PC, try using a mobile device and pay via Apple Pay (iOS) or Google Pay (Android).
If payment fails on mobile, switch to the PC version and pay through the official website.
Duplicate Payments or Incorrect Charges
Verify Payment Status: Check your payment history to avoid duplicate payments.
Contact Support: If there’s an issue with charges, provide the order number and payment receipt, and we’ll assist you promptly.
Page Load Errors or Incomplete Payments
Check Network Connection: Ensure a stable internet connection.
Clear Browser Cache: Try a different browser or clear your current browser's cache and retry.
Payment Method Unavailable
Check Supported Payment Methods: Ensure that the payment method is available in your region.
If needed, contact us to request additional payment options.
Contact Us
If the issue persists, please reach out to our customer support team:
Chat with Support: Click the customer support icon at the bottom-right corner of our website to connect with us directly.
Email Us: Send an email to support@doclingo.ai, including a description or screenshot of the issue for faster assistance.
We highly value your experience and will do our best to resolve any issues promptly. Thank you for your support of Doclingo!
Updated on: 14/12/2024
Thank you!