Articles on: Doclingo FAQ

What to Do If You Did Not Receive the Email Verification Code

If you haven't received your email verification code when registering or logging in to Doclingo, please try the following solutions.

If you have a Gmail account, we recommend using Google Login for quicker access.
Click the Google icon on the registration or login page to sign in without entering an email verification code.

2. Check Your Email Address

Make sure the email address you entered is correct.

Check for spelling mistakes or missing characters.
If the email address is incorrect, enter the correct address and try again.

3. Check Your Spam or Junk Folder

Verification emails may sometimes be filtered into other folders.
Check your Spam, Junk, or Promotions folders to see if the verification email was delivered there.

4. Wait for the Verification Email

Email delivery may occasionally be delayed due to network or email provider issues.
Please wait 3–5 minutes before checking your inbox again or requesting another verification code.

5. Check Email Blocking Settings

Make sure your email provider is not blocking Doclingo's verification emails.

Sender Email: notice@mail.doclingo.ai
Check your email filters or blocked sender list.
Add the sender address to your safe sender list if necessary.

6. Try Another Email Provider

Some email providers may restrict or block automated verification emails.
If you continue experiencing issues, consider registering with a widely used email provider such as Gmail or Outlook.

7. Contact Customer Support

If you have tried the steps above but still cannot receive your verification code, please contact our support team.

Live Chat: Click the customer support icon at the bottom-right corner of the Doclingo website.
Email: support@doclingo.ai

Please include your email address and a brief description of the issue so our team can assist you more efficiently.

Updated on: 24/10/2026

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