Question 1

How to Download Your Translated Document？

Accepted Answer

After completing your document translation, you can download your translated file using the following methods.

1. Download from the Translation Result Page

On the translation result page, click the “Download” button at the bottom of the page. You can choose to download the translated version or bilingual version, depending on the file format.

2. Download from Personal Center

Click the profile icon in the top-right corner and navigate to Personal Center → Usage Records. Find your translated document and click “Download” to save the file.

3. Find Downloads in Your Browser

If you have already downloaded your document, you can find it in your browser's Downloads section.

4. Available Download Formats

Different document formats support different download options.

PDF Documents

Translated Version: Download the translated document.
Bilingual Version: Display the original document on the left and the translated document on the right for side-by-side comparison.
Markdown (.md): Download the translated content in Markdown format.

Word & Excel Documents

Translated Version: Download the translated document.
Bilingual Version: Display the original and translated text sentence by se

Question 2

How to Translate Documents for Free with Doclingo?

Accepted Answer

Doclingo offers free document translation with support for multiple file formats and languages. Please note that free translations are processed through a queue system, and waiting times may vary depending on demand. An exact completion time cannot be guaranteed. Follow the steps below to get started.

1. Open the Free Translation Page

Visit the Doclingo website based on your region:

International Users: https://doclingo.ai
China Mainland Users: We recommend visiting https://doclingo.vip for a better experience. On the website, click “Translation” in the navigation menu, then select “Free Translation” to access the free document translation service.

2. Upload Your Document

Click the upload area to select your file.
Supported formats include PDF, DOCX, XLSX, PPT, and more.

3. Select Your Target Language

Choose the language you want to translate your document into.
Doclingo automatically detects the original language, including documents containing multiple languages.

4. Start Translation

Click “Start Trans” to begin translating your do

Question 3

Doclingo Online Editing Guide

Accepted Answer

How to Edit Your Translated Document Online with Doclingo

Doclingo's Online Editing feature allows you to make basic text corrections and formatting adjustments after translating your document.

1. Access Online Editing

Step 1: Complete Your Translation

Upload your document to Doclingo and wait for the translation to finish. For detailed instructions, please refer to our guide: How to Translate Your Document

Step 2: Open Translation History

Go to Usage Records, locate your translated document, and click “View”.

Step 3: Enter Online Editing

On the document preview page, click “Edit”, then select “Online Editing” to open the editor.

2. Edit Your Translated Document

Select a text block and use the editing toolbar to make adjustments.

Available Editing Options:

Edit Text: Select and edit existing text.
Add Text: Insert new text into the document.
Add Annotation: Add notes or annotations.
Highlight: Highlight selected text.
Hyperlink: Add links to your document.
Shape: Insert shapes into the document.
**S

Question 4

What is a Terminology Database?

Accepted Answer

A terminology glossary is a small dictionary that lists important words and their correct meanings. It helps make translations clear and consistent by using the same words throughout a document.

For example:

The term "User Interface" might be written as "User Interface" or "UI". If the glossary defines it as "User Interface", all translations will follow this standard, ensuring consistency.
For brand names and technical terms, the glossary provides fixed translations to prevent confusion and maintain accuracy.

Important Notice

Doclingo only supports .xlsx (Excel) format for glossaries. Please ensure your file is in the correct format before uploading. Otherwise, it cannot be processed.

Doclingo Terminology Glossary/ Database User Guide

With Doclingo, you can create and apply a **terminology glossary/ **database to ensure translation consistency. Follow these steps:

Step 1: Create a New Glossary

Click on your profile icon in the top right corner.
Select Glossary from the left menu.
Click the Create New Glossary button.

Step 2: Name Your Glossary

In the pop-up window, enter a Glossary Name (e.g., “Company-Specific Terms”).
Click Confirm to create the glossary.

Step 3:

Question 5

What to Do If You Did Not Receive the Email Verification Code

Accepted Answer

1. Quick Login Option for Gmail Users

If you are using a Gmail account, we recommend clicking the Google icon at the bottom of the registration page and using the quick login feature. This allows you to log in without a verification code.

2. Confirm that You Entered the Correct Email Address

Ensure that the email address you entered during registration or login is correct.
If the email address is wrong, please re-enter the correct email address and try again.

3. Check Your Spam Folder

The verification email might have been mistakenly categorized as spam. Please check your Spam or Promotions folder in your email.

** 4. Switch to a Different Email Provider**

Some email providers may block verification emails. If you have tried multiple times but still have not received the email, we recommend using a mainstream email provider like Gmail or Outlook to register or log in.

** 5. Be Patient with Delays**

Verification emails may be delayed. Please wait 3-5 minutes before checking your inbox again.

** 6. Ensure that the Email Is Not Blocked**

Check your email settings to make sure that Doclingo’s sender address (notice@mail.doclingo.ai) is not being blocked or filtered by your email provider.
You can try adding our sender address to your email whitelist.

** 7. Contact Customer Support**

If you have tried all the methods above and still have not received the verification code, click the customer support icon in the bottom right corner

Question 6

How to Cancel Your Doclingo Subscription?

Accepted Answer

The method to cancel your subscription depends on the platform you used for subscribing:

1. If You Subscribed via the Doclingo Website

Log in to the Doclingo official website at https://www.doclingo.ai/.
Click your profile icon in the top-right corner to access your Personal Center.
On the Personal Information Panel in the top left, click the Unsubscription button and follow the on-screen instructions to complete the process.

2. If You Subscribed via Apple App Store

Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top, then select Subscriptions.
Find Doclingo in the subscription list and tap to view details.
Tap Cancel Subscription and confirm the action.

3. If You Subscribed via Google Play Store

Open the Google Play Store app.
Tap your profile icon in the op-right corner, then go to Payments & Subscriptions > Subscriptions.
Locate Doclingo and tap to view it.
Tap Cancel Subscription and confirm the action.

4. Contact Customer Support for Assistance

If you’re unable to cancel your subscription using the above methods, you can reach out to Doclingo support for help:

Log in to the official website and click the **Customer Su

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