• How to Download Your Translated Document？

  After completing your document translation, you can download your translated file using the following methods. 1. Download from the Translation Result Page On the translation result page, click the “Download” button at the bottom of the page. You can choose to download the translated version or bilingual version, depending on the file format. 2. Download from PeFeatured

• How to Use Image Translation?

  Image Translation allows you to translate text in images while preserving the original layout, including text placement, size, and colors. This feature is ideal for posters, product images, restaurant menus, screenshots, and scanned materials. Supported Formats: PNG, JPG, and WEBP. Maximum File Size: 20 MB per image. Character Usage: A minimum of 10,000 characters per image translation. 1. Open Image Translation Visit [Image Translation](https://doclingo.ai/en/tFew readers

• Why Is My Translation Taking So Long?

  Translation processing time may vary depending on your document size, complexity, selected translation engine, and current system demand. 1. Free Translation Queue Free Translation uses a queue-based processing system to manage translation requests. Queue System: Documents are processed when system resources become available. Waiting Time: Processing time depends on the number of requests in the queue. No Fixed Completion Time: An exact completion time cannot be guarantFew readers

• How to Change the Bilingual Layout?

  You can customize how the original and translated content are displayed in bilingual PDF documents by choosing between Horizontal Comparison and Vertical Comparison. 1. Open Personal Center Click the profile icon in the top-right corner of the website to open Personal Center. Under Account Information, locate the “Switch to Bilingual Mode” option. 2. CFew readers

• How to Cancel an Ongoing Translation?

  If you accidentally submit the same document multiple times or wish to stop an ongoing translation, you can cancel the task through Usage Records. Please note that character deductions may apply depending on the document's processing stage. 1. Open Usage Records Click the profile icon in the top-right corner and go to Personal Center → Usage Records. Find the document with the “Translating” status and click “Cancel”. ![](https://storage.crisp.chat/users/helpdesk/website/-/c/bFew readers

• Doclingo Online Editing Guide

  How to Edit Your Translated Document Online with Doclingo Doclingo's Online Editing feature allows you to make basic text corrections and formatting adjustments after translating your document. 1. Access Online Editing Step 1: Complete Your Translation Upload your document to Doclingo and wait for the translation to finish. For detailed instructions, please refer to our guide: [How to Translate Your Document](https://help.doclingo.ai/en/article/how-to-translate-a-scanned-documePopular

• Doclingo Refund Policy

  Doclingo Refund Policy At Doclingo, we value our users and are committed to providing reliable translation services. If you experience any issues, please contact our customer support team first. We will do our best to assist you and provide an appropriate solution. Refunds are generally considered only when technical issues make our translation services completely unavailable. Whenever possible, we prioritize resolving issues through service compensation. Important Notice: Refund requestsFew readers

• Document Translation Mode Guide

  This guide explains the three translation modes available in Doclingo: Standard Mode, High-Fidelity Mode, and Reading Mode. You can choose the mode that best fits your document and translation needs. 1. Standard Mode Standard Mode translates the entire document and generates a regular translated version. This mode is suitable for most translation needs, especially when you want to translate the whole document quickly without marking any special areas. How to use: Upload your document.Few readers

• Enterprise Version User Guide

  This guide will help you set up and use the Doclingo Enterprise Version, including account registration, plan purchase, company setup, member management, document translation, and progress tracking. Step 1: Register an Account You can now register directly on the Doclingo Enterprise platform. Choose the website based on your region: International Users: https://biz.doclingo.ai China Users: https://biz.doclingo.vip ClickFew readers

• Subscription vs. Character Packs: Which Option Should You Choose?

  Subscription Service: After purchasing the subscription, users can go to the "Personal Center" at any time to cancel auto-renewal. Once canceled, no further automatic charges will be applied. The subscription price offers better value for money compared to character packs. Character Pack (Booster Package): If you do not wish to have an automatic subscription, you can choose to purchase a one-time character pack instead. The character pack provides the same translation experience anFew readers

• How to Cancel PayPal Automatic Renewal / Subscription?

  If you chose PayPal as your payment method when purchasing a Doclingo membership, your subscription is managed directly by PayPal. To cancel the automatic renewal, please manage or cancel the subscription from your PayPal account by following one of the methods below, depending on your device. Method 1: Cancel via PayPal Website (Desktop or Mobile Browser) This is the recommended method and is the most stable. Steps: Go to the PayPal official website and log in toFew readers

• How to Cancel Your Doclingo Subscription?

  The method to cancel your subscription depends on the platform you used for subscribing: 1. If You Subscribed via the Doclingo Website Log in to the Doclingo official website at https://www.doclingo.ai/. Click your profile icon in the top-right corner to access your Personal Center. On the Personal Information Panel in the top left, click the *Few readers

• How to Chat with Your Document Using AI

  How to Chat with Your Document Using AI Doclingo's AI Chat feature allows you to ask questions, summarize content, and generate insights based on your translated document. 1. Access AI Chat Step 1: Complete Your Document Translation First, upload and translate your document using Doclingo. If you need assistance, refer to our guide: How to Translate Your Document Step 2: Open Translation HisFew readers

• How to exclude specific areas from translation?

  Doclingo's Regional Translation feature allows you to exclude specific areas from translation, helping preserve original content such as logos, formulas, signatures, and stamps. 1. What Can Be Excluded? You can exclude specific content, including: Company logos Mathematical formulas Handwritten signatures Stamps and image-based content Copyright notices This feature is useful for invoices, contracts, scanned PDFs, and other documents containing content that should remain unchangFew readers

• How to obtain an invoice?

  After payment, your receipt will be automatically sent to your registered email address by Stripe. You can search for “Doclingo” in your inbox. The email subject will look like: “Your receipt from Doclingo #2042-7173...” Didn't Receive Your Receipt? If you haven't received your receipt, please check your spam or junk folder first. If it's still missing, contact our support team at support@doclingo.ai. We can assist you with resending your receipt.Few readers

• How to Translate Documents for Free with Doclingo?

  Doclingo offers free document translation with support for multiple file formats and languages. Please note that free translations are processed through a queue system, and waiting times may vary depending on demand. An exact completion time cannot be guaranteed. Follow the steps below to get started. 1. Open the Free Translation Page Visit the Doclingo website based on your region: International Users: https://doclingo.ai China Mainland Users: WePopular

• How to Translate a Scanned Document?

  Scanned documents contain text embedded in images, which requires OCR (Optical Character Recognition) to recognize and translate the content. Doclingo's Translate Images feature allows VIP users to translate scanned PDFs and image-based documents. Free users can only preview limited content, while full scanned document translation requires VIP access. 1. Select VIP Translation Visit the Doclingo website based on your region: International Users: [https://doclingo.ai](https://doFew readers

• How to Use AI Proofreading

  Doclingo's AI Proofreading feature helps improve the accuracy, fluency, and consistency of your translated documents. Note: AI Proofreading is available only after your document translation has been completed. Using this feature will consume characters from your available balance. 1. Set Up Email Notifications Before starting AI Proofreading, make sure your notification email is correctly configured so you can receive an update when proofreading is completed. Click the profile icoFew readers

• How to Use Doclingo’s Text Selection Features

  Doclingo's Text Selection feature allows you to select text in your translated PDF document and interact with AI to get explanations, insights, translations, or copy text instantly. This feature supports both text-based and scanned PDF documents and is currently available on desktop browsers only. 1. Open Your Translated Document After completing your document translation, go to Personal Center → Usage Records. Find your translated PDF document and click “View” to open thFew readers

• Policy Statement on Payment Information Security and Subscription Management

  Doclingo is committed to protecting your payment information and providing a secure, transparent payment experience. 1. Payment Information Security Doclingo uses internationally recognized payment platforms, PayPal and Stripe, to process transactions securely. Secure Payments: Transactions are processed through trusted payment providers using industry-standard security measures. Data Protection: Payment information is protected through encryption and applicable payment securFew readers

• Doclingo Premium Translation Engines: Comparison & Character Usage Guide

  Doclingo offers different AI translation engines to suit various document types and translation needs. Each engine has its own strengths in language understanding, processing speed, and character consumption. 1. International and China Platforms Doclingo operates two separate platforms, each providing AI translation engines suited to different regions. International Platform: doclingo.ai — Offers international AI engines, including ChatGPT, Claude, Gemini, and DFew readers

• Solutions for Payment Issues

  If you experience payment issues while using Doclingo, please follow the troubleshooting steps below. 1. Payment Failed or Declined If your payment is unsuccessful, please check the following: Payment Information: Make sure your card number, expiration date, CVV, and billing details are correct. Sufficient Balance: Ensure your payment account has enough funds to complete the transaction. International Payment Restrictions: Some banks may block international transactions. ConFew readers

• Troubleshooting Upload and Start Translation Issues

  If the “Upload Translation” or “Start Translation” button is not responding, the issue may be related to your internet connection, browser settings, or network restrictions. Follow the steps below to troubleshoot common issues. 1. Check Your Internet Connection A slow or unstable connection may prevent the Doclingo page from loading properly. Refresh the Page: Press F5 or Ctrl + R and wait for the page to load completely. Switch Networks: Try a more stable Wi-Fi coFew readers

• What if the target language for translation is unavailable?

  Doclingo supports a wide range of languages for document translation. If you cannot find your preferred target language, please check the available language options or contact our support team for assistance. 1. Supported Translation Languages The following languages are available on Doclingo as of October 24, 2026, based on the current language selection menu. Supported Languages: English, Simplified Chinese, Traditional Chinese, Japanese, Korean, Ukrainian, French, German, Italian,Few readers

• How to Create and Use a Glossary in Doclingo?

  A Glossary (Terminology Database) helps maintain consistent translations by defining how specific words, technical terms, or brand names should be translated. For example, you can specify a preferred translation for a company name or technical term to help ensure consistent wording throughout your documents. 1. Open the Glossary Page Click the profile icon in the top-right corner to open Personal Center, then select “Glossary” from the left menu. Here, you can create, manage, andPopular

• What Should I Do If My Translation Results Have Formatting or Other Issues?

  If you experience formatting issues, missing content, incorrect translations, or other problems with your translated document, please contact our customer support team for assistance. We aim to provide a solution within 24 hours of receiving your feedback. 1. Common Translation Issues You may contact us if you encounter any of the following: Formatting Issues: Incorrect layouts, misplaced text, or formatting changes. Missing Content: Text, images, or other elements are miFew readers

• What to Do If You Did Not Receive the Email Verification Code

  If you haven't received your email verification code when registering or logging in to Doclingo, please try the following solutions. 1. Use Google Login (Gmail Users) If you have a Gmail account, we recommend using Google Login for quicker access. Click the Google icon on the registration or login page to sign in without entering an email verification code. 2. Check Your Email Address Make sure the email address you entered is correct. Check for spelling mistakes or missing chSome readers

• Why do some translated texts become smaller?

  Doclingo may automatically reduce the font size of translated text to preserve the original document layout and prevent formatting issues. 1. Why Does the Font Size Change? There are two main reasons: Prevent Text Overflow: Translated text may be longer than the original. Doclingo automatically adjusts the font size to prevent text from exceeding table cells, text boxes, or page boundaries. Maintain Document Layout: Font sizes may be reduced to preserve the original formatting anFew readers

• Will My Document Be Stored After Translation?

  Doclingo securely stores translated documents to allow users to access their translation history and download files when needed. 1. Document Storage Period The storage period depends on your account type: Guest Users: Documents are not stored. Registered Users (Free): Documents are stored for 7 days. Premium Members: Documents are stored for 30 days. Enterprise Users: Documents are stored for 90 days. Documents will be automatically deleted once the applicFew readers