Doclingo Refund Policy

At Doclingo, we value our users and are committed to providing reliable translation services. If you experience any issues, please contact our customer support team first. We will do our best to assist you and provide an appropriate solution. Refunds are generally considered only when technical issues make our translation services completely unavailable. Whenever possible, we prioritize resolving issues through service compensation.

1. Refund Eligibility

Monthly Plans (Including Subscriptions)

• If a technical issue makes the document translation service completely unavailable, you may request a refund within 24 hours of your initial purchase.
• You must provide a description of the issue and relevant supporting evidence.

Annual Plans (Including Subscriptions)

• If a technical issue makes the service completely unavailable, you may request a refund within 48 hours of your initial purchase.
• You must provide a description of the issue and relevant supporting evidence.

Booster Packs

• All booster pack purchases are non-refundable.
• If technical issues occur, Doclingo may offer compensation through additional free booster packs or human translation services for your materials.

2. Refund Limitations

Technical Issues Only

• Refunds are considered only when technical problems on Doclingo's side cause a complete failure or inability to use the translation service.
• Refunds are not available if the translation service has been used successfully, including partial usage.

Compensation as the Preferred Solution

• If translation results do not meet your expectations, we will prioritize offering free re-translations or additional booster packs.
• Doclingo reserves the right to determine the number of complimentary re-translation attempts based on the circumstances.

Beta Testing

• Doclingo is currently in the Beta testing stage and may have certain technical limitations.
• By purchasing our services, users acknowledge and accept these limitations.

Refund Application Deadlines

Refund requests must be submitted within the applicable period:

• Monthly Plans: Within 24 hours of initial purchase.
• Annual Plans: Within 48 hours of initial purchase.
• Booster Packs: Non-refundable.

Requests submitted beyond the applicable deadline will not be accepted under the standard refund policy.

Special Circumstances

If translation services become unavailable due to an obvious error on our part, such as a system-wide failure, Doclingo may offer compensation or a refund at its discretion. Our team reserves the right to determine the appropriate resolution based on the circumstances.

3. How to Request a Refund

To request a refund, please email support@doclingo.ai with the following details:

• Account Email: Your registered Doclingo email address.
• Reason for Refund: Briefly describe the issue.
• Payment Details: Refund amount and payment receipt or order information.
• Supporting Evidence: Screenshots or error messages, if available.

Refund Processing Time

If your refund request is approved, our customer support team will process it within 7–10 business days and notify you by email.

4. Policy Amendments

Doclingo reserves the right to revise, modify, or update this refund policy at any time without prior notice.
Any changes will take effect immediately upon publication on our official website.

Updated on: 13/10/2026