How to Cancel an Ongoing Translation?

If you accidentally submit the same document multiple times or wish to stop an ongoing translation, you can cancel the task through Usage Records.
Please note that character deductions may apply depending on the document's processing stage.

1. Open Usage Records

Click the profile icon in the top-right corner and go to Personal Center → Usage Records.
Find the document with the “Translating” status and click “Cancel”.

2. Review the Cancellation Details

After clicking “Cancel”, a confirmation window will appear. The cancellation conditions depend on your document's current processing stage.

Parsing Stage

If your document is still being parsed, a parsing fee will apply based on the number of pages.

• Parsing Fee: 350 characters per page.
• Character Deduction: Calculated based on the document's page count.
• Insufficient Balance: Only the available character balance will be deducted. No additional payment is required.

Translation Stage

If your document has already entered the translation stage, the full-text character cost may have already been deducted.

• No Character Refund: Characters already deducted for translation will not be refunded upon cancellation.
• No Translated Document: The translated content will not be delivered after cancellation.
• Recommended Action: Allow the translation to finish whenever possible.

Important: Please review the cancellation details carefully before confirming, as character deductions depend on the document's processing stage.

3. Confirm or Continue Translation

After reviewing the cancellation details, choose one of the following:

• Cancel Anyway: Stop the ongoing translation and accept any applicable character deductions.
• Keep Translating: Allow the document translation to continue.

Important: If the full translation character cost has already been deducted, cancelling will not refund the characters, and the translated document will not be delivered. We recommend allowing the translation to finish whenever possible.

4. Need Assistance?

If you accidentally submit a document multiple times or encounter problems cancelling a translation, please contact our support team.

• Live Chat: Click the customer support icon at the bottom-right corner of the website.
• Email: support@doclingo.ai

Please provide your registered account email and the affected translation record so our team can assist you.

Updated on: 24/10/2026