How to Cancel PayPal Automatic Renewal / Subscription?

If you chose PayPal as your payment method when purchasing a Doclingo membership, your subscription is managed directly by PayPal.

To cancel the automatic renewal, please manage or cancel the subscription from your PayPal account by following one of the methods below, depending on your device.

Method 1: Cancel via PayPal Website (Desktop or Mobile Browser)

This is the recommended method and is the most stable.

Steps:

1. Go to the PayPal official website and log in to your account.
2. Click the gear icon (Settings) ⚙️ in the top-right corner.
3. In the top menu, click the “Payments” tab.
4. Select “Manage automatic payments.”
5. Find and click Doclingo from the merchant list on the left.
6. On the details page, click “Cancel” or “Stop using PayPal for payments”, then confirm.

Method 2: Cancel via PayPal Mobile App

For users who have the PayPal App installed.

Steps:

1. Open the PayPal App and log in to your account.
2. Tap the menu icon in the top-left corner.
3. Select “Subscriptions.”
4. Find Doclingo in the list and tap “Cancel subscription.”

Frequently Asked Questions (FAQ)

Q: Will my membership end immediately after I cancel the subscription?

A: No. After canceling the automatic renewal, your current membership will remain active until the end of the current billing cycle. Once the cycle ends, no further charges will be made, and your account will revert to the free plan.

Q: Why can’t I find the “Doclingo” subscription in my PayPal account?

A: Please make sure you are logged in to the same PayPal account used for the original purchase. If you paid via credit card instead of a PayPal subscription, please check your subscription status in the Doclingo Personal Center.

Q: I already canceled, but I still received a payment notification. Why?

A: PayPal cancellations usually take effect immediately. However, if the cancellation was made within 24 hours before the billing date, the charge may still occur due to bank processing delays. If this happens, please contact our customer support team for assistance.

Updated on: 29/12/2025