Articles on: Doclingo FAQ

Troubleshooting Upload and Start Translation Issues

If the “Upload Translation” or “Start Translation” button is not responding, the issue may be related to your internet connection, browser settings, or network restrictions.
Follow the steps below to troubleshoot common issues.

1. Check Your Internet Connection

A slow or unstable connection may prevent the Doclingo page from loading properly.

  • Refresh the Page: Press F5 or Ctrl + R and wait for the page to load completely.
  • Switch Networks: Try a more stable Wi-Fi connection or use 4G/5G mobile data.


Doclingo operates two separate platforms. We recommend using the appropriate website based on your region.

Important: Users in China Mainland are advised to use doclingo.vip. Accessing the international website may result in unstable connections, incomplete page loading, or unresponsive features due to cross-border network and IP-related restrictions.
Note: The two platforms operate independently, and accounts are not shared between them.



3. Check Your Browser Settings

Doclingo requires JavaScript to function properly. If JavaScript is disabled, certain features may not respond.

Enable JavaScript in Chrome

  1. Open Chrome → Settings.
  2. Go to Privacy and Security → Site Settings → JavaScript.
  3. Make sure JavaScript is enabled.

For other browsers, refer to the JavaScript Enablement Guide.



4. Update or Switch Your Browser

If the issue continues, try updating your browser or switching to another supported browser.
Recommended Browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari (macOS)


5. Clear Browser Cache

Outdated cached files may affect website functionality.

  1. Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac).
  2. Select Cached Images and Files.
  3. Clear the cache and refresh the Doclingo page.

Note: If the issue persists, you may also clear your browser cookies. This may require you to log in again.



6. Check Browser Extensions or Security Restrictions

Some browser extensions, ad blockers, firewalls, or security settings may interfere with the upload or translation process.

  • Disable Extensions: Temporarily disable browser extensions and refresh the page.
  • Check Network Restrictions: If you are using an office or school network, try another connection.
  • Try Another Device: Access Doclingo using a different computer, smartphone, or tablet.



7. Contact Customer Support

If the issue persists after trying the steps above, please contact our support team.

  • Live Chat: Click the customer support icon at the bottom-right corner of the Doclingo website.
  • Email: support@doclingo.ai

To help us investigate the issue, please provide:

  • Account Email: Your registered Doclingo email address.
  • Issue Description: Explain which button is not responding and what happens when you click it.
  • Browser & Device: Your browser name and device type.
  • Screenshot: A screenshot of the issue or any error messages, if available.

Our support team will review the issue and provide further assistance.

Updated on: 23/10/2026

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