What Should I Do If My Translation Results Have Formatting or Other Issues?

If you experience formatting issues, missing content, incorrect translations, or other problems with your translated document, please contact our customer support team for assistance.
We aim to provide a solution within 24 hours of receiving your feedback.

1. Common Translation Issues

You may contact us if you encounter any of the following:

• Formatting Issues: Incorrect layouts, misplaced text, or formatting changes.
• Missing Content: Text, images, or other elements are missing from the translated document.
• Translation Errors: Incorrect wording, terminology, or untranslated content.
• Other Issues: Any unexpected problems affecting your translation results.

2. Contact Customer Support

If you encounter any of these issues, you can reach our support team through:

• Live Chat: Click the customer support icon at the bottom-right corner of the Doclingo website.
• Email: Contact support@doclingo.ai.

3. Information to Provide

To help us investigate and resolve your issue efficiently, please include:

• Account Email: Your registered Doclingo email address.
• Issue Description: A brief explanation of the problem.
• Document Details: The affected document or translation record.
• Screenshots: Images showing the issue, if available.

Our team will review your feedback and work to provide an appropriate solution.
Thank you for your understanding and support as we continue improving Doclingo's translation services.

Updated on: 24/10/2026