Why Is My Translation Taking So Long?

Translation processing time may vary depending on your document size, complexity, selected translation engine, and current system demand.

1. Free Translation Queue

Free Translation uses a queue-based processing system to manage translation requests.

• Queue System: Documents are processed when system resources become available.
• Waiting Time: Processing time depends on the number of requests in the queue.
• No Fixed Completion Time: An exact completion time cannot be guaranteed.

2. VIP Translation Processing Time

VIP Translation processing time may vary depending on document size, complexity, and selected settings.
If the translation progress appears to stop at a certain percentage, it may indicate that the system is performing additional processing.

Understanding Translation Progress

• Stuck at 10%: The document may contain scanned pages, images, or a large number of pages. The system requires additional time to analyze and process the content.
• Stuck at 90%: Translation may already be completed, but the system is still regenerating the document layout and preparing the final file.
• Stuck at 0%: If the progress remains at 0% for an extended period, please contact customer support. Our team may need to terminate the task from the backend.

3. How to Check Translation Progress

You can check your document's translation status through your account.

1. Click the profile icon in the top-right corner to open Personal Center.
2. Select “Usage Records”.
3. Find your document and check its current translation status.

4. What Should I Do If Translation Takes Too Long?

If your document takes longer than expected:

• Check the Progress: Review the translation percentage in Usage Records.
• Allow More Time: Large or scanned documents may require additional processing time.
• Avoid Duplicate Submissions: Check your existing translation record before submitting the same document again.
• Contact Support: If the progress remains at 0% or an error occurs, contact our team for assistance.

5. Contact Customer Support

If you need assistance with your translation progress, please contact us through:

• Live Chat: Click the customer support icon at the bottom-right corner of the website.
• Email: support@doclingo.ai

Please include your registered account email and the affected translation record so our team can investigate the issue.

Updated on: 24/10/2026